Clients / Importing a subscription
Get the client for your platform
Log in to the user panel to get your subscription. This page provides links to platform resources, not direct installer downloads or subscription URLs. Client download access depends on your panel status. Confirm your account and plan first, then import on the relevant device.
What should I check to confirm my first import is complete?
Opening the client does not mean the subscription has been imported. Sign in to the user panel and confirm your plan status, then open the client download area and follow the instructions for your platform. Once imported, you should see a route list. When refreshing the subscription, check that the update succeeds. If the list is empty, verify the import and update first instead of changing all your device’s network settings. Your subscription URL grants account access; don’t share it in public notes, article comments or screenshots.
Select a route, connect, then open the service you actually plan to use. For work, check sign-in and page interactions; for AI, make sure a task completes; for video, confirm the specific content plays continuously. When switching devices, check the import status on that device rather than assuming a test on your computer applies to every device. For routine maintenance, check subscription updates, remaining data and client notifications. Leave unfamiliar settings at their defaults, and troubleshoot step by step using the guides if something goes wrong.