Verify the details before deciding whether to continue
Refund policy and requests
Refunds are available within 7 days, no questions asked. See the refund policy for eligibility and full terms. No additional free data, free periods, or discounts are implied on the plans page.
View the refund policy →
Submit a support ticket and follow up
Sign in to the user panel and open the support ticket section. Explain that you are requesting a refund and include the relevant order details. If you are also reporting a connection issue, include your device platform, route name, and the error message from the service you were trying to use. Never send your account password, full subscription URL, or credentials for another account.
After submitting, check for a reply in the original ticket and provide any additional order details requested. A refund request does not mean a refund has been processed; do not assume when it will arrive. Check the ticket and order record for the current status. If you need to confirm eligibility, read the refund policy first, then ask about the specific order.
Go to support tickets →